Operational visibility
Live dashboards for guest requests, response time, and per-department load. No more morning standups guessing what happened overnight.
For General Managers
One operations layer across your hotel
See guest requests, response time, and team workload in one place. Make decisions on the data your operation already produces — without chasing five tools to assemble it.
Conciergia · Room 304
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AI Concierge
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Welcome, Mr. Aliyev. How can I help during your stay?
Sabahın xeyir, breakfast saat neçəyə qədərdir?
Sabahın xeyir! Breakfast is served from 7:00 to 10:30 in the ground-floor restaurant.
Send menuI'll come down
Yes, send menu — and 2 espresso, please.
Order received. Routing 2× espresso and the breakfast menu to F&B.
Routed to F&B · ETA 8–10 min
Type message…
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Why general managers pick Conciergia
Built for how this role actually works
Less repetitive work
Reception spends less time on the same five questions and more time on the moments guests remember.
Multi-property aware
Compare properties on the same metrics. Group rollouts use one shared knowledge base and shared dashboards.
Decision-ready reporting
Weekly reports show which questions guests ask, where response time slips, and which automations save the most time.
Relevant features
Tools shaped to this role's day
These are the features general managers reach for first.
- Multi-property dashboard
- Per-department workload heatmap
- Response time and CSAT trends
- Automated weekly digest
- Audit log for every conversation
Solutions
Other roles in your hotel
Conciergia is built for the whole team — see how it fits the rest of the org.
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Boost direct bookings and create upselling opportunities.
See moreFront Office Manager
Reduce reception queues by automating repetitive guest requests.
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Send personalised and efficient campaigns to guests.
See moreIT Manager
Secure guest data and connect with current hotel systems.
See moreBook a demo
See Conciergia from a general manager's point of view
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