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Conciergia
Product overview

One platform for guest service and hotel operations

AI guest chat, automated task routing, restaurant ordering, and analytics — built for the way hotel teams actually work.

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  • Live in 24 hours
  • No app for guests
  • PMS-aware integrations

What you get

Everything a hotel needs in one operations layer

Switch on the modules you need, scope them per property, and let your staff use one tool instead of five.

AI guest chat

Conversational interface in the guest's language, trained on your hotel's policies and services.

100+ languages

Automatic language detection and translation in both directions.

Restaurant ordering

QR-driven menu with modifiers and stock awareness. Structured kitchen tickets.

Room service requests

From extra towels to late check-out, requests become routed tasks with context.

Automated task routing

Tasks reach the right department instantly with the original message attached.

Staff notifications

Mobile push, email, or both. Notifications scoped per department and shift.

Analytics and reports

Response time, request volume, and topic clusters — out of the box.

Multi-property support

Group dashboards, scoped roles, and shared knowledge across properties.

QR-based guest access

Per-room and per-table QR codes. No app to install for guests.

24/7 responses

After-hours messages get an immediate answer, not a queued one.

5-minute tour

See Conciergia from a real shift

A guided walk-through of the guest chat, task queue, and analytics — recorded on a working hotel.

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Product tour

A short walk-through is on its way. Book a demo for a live one in the meantime.

ROI Calculator

Estimate your savings in 30 seconds

Share a few numbers about your hotel and we'll estimate the impact of running Conciergia on your operation. The automation rate assumption is conservative — replace with your own data once you've run a pilot. (70%)

How many staff hours a day are spent on guest requests today.

Approximate number of requests that go unanswered or arrive late.

We send your inputs to the Conciergia team along with your contact details so we can follow up with a tailored breakdown.

Estimated impact per month

Fill in your hotel's numbers and click Calculate ROI to see staff time saved, monthly savings, and projected payback.

How is this calculated?
  1. daily_staff_cost = staff_hours_per_day × hourly_cost
  2. monthly_staff_cost = daily_staff_cost × 30
  3. monthly_lost_value = delayed_missed × $25 × 30
  4. monthly_savings = 0.7 × monthly_staff_cost + 0.6 × monthly_lost_value

Numbers are estimates. The backend recomputes them with the same formula so the saved record matches the displayed values.

Before vs. after

What changes once Conciergia is live

Side-by-side numbers from typical pilots.

Workflow

Where the difference shows up day-to-day

Approach

Without Conciergia

Approach

With Conciergia

Guest wait time

4–8 minutes
Under 10 seconds

Languages

2–3, staff-dependent
100+ supported, auto-detected

After-hours service

Limited or none
24/7, answered instantly

Request tracking

Paper or verbal handoffs
Automated with full analytics

Staff workload

100% on the team
Up to 40% absorbed by AI

Cost per request

$3–5 in staff time
≈ $0.15 in AI cost

Solutions

Built for every hotel team

Conciergia adapts to how each role works — not the other way around.

General Manager

Automate routine tasks to make your teams more efficient.

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Revenue Manager

Boost direct bookings and create upselling opportunities.

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Front Office Manager

Reduce reception queues by automating repetitive guest requests.

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Marketing Manager

Send personalised and efficient campaigns to guests.

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IT Manager

Secure guest data and connect with current hotel systems.

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Rollout

From signup to live in 24 hours

A typical day-one timeline. Most hotels are live before tomorrow morning.

  1. 1
    Hour 0–2

    You sign up and enter your hotel details

    Rooms, services, menu, policies. Everything Conciergia needs to speak for your hotel.

  2. 2
    Hour 2–4

    QR codes generated, AI configured with your information

    Our team prepares per-room and per-table QR codes and tunes the AI on your hotel's content.

  3. 3
    Hour 4–8

    Staff onboarding

    30-minute video walkthrough, plus notification setup for each department.

  4. 4
    Hour 8–24

    Testing period

    Try the AI yourself, adjust answers, and verify task routing on a controlled subset.

  5. 5
    Hour 24

    Go live

    Place QR codes in rooms and tables. Guests start chatting immediately.

Ready to see it live?

Book a 30-minute demo on your hotel

We'll show you how Conciergia would work on your specific setup.

Book a Demo
Live in 24 hours
Full support
Secure by design